All products are genuine and come with the manufacturer’s warranty which for most brands is 1 year. Call your nearest store for more information.
Pandora warrants all of its products purchased through an authorized distribution channel, to be free from defects in materials and workmanship under ordinary consumer use for a period of one (1) year from the date of original retail purchase. During this warranty period, if a defect in the Product is identified, and you follow the instructions for returning the Product, Pandora will, at its option, to the extent permitted by law, either (i) repair the Product using new or refurbished parts, at Pandora’s expense; (ii) replace the Product with a new Product that is equivalent to the Product that is to be replaced: or (iii) refund to you all or part of the purchase price of the Product. Pandora shall have no obligation to repair, replace or refund until the defective Product is returned to Pandora. A replacement Product will assume the remaining warranty of the original Product or a warranty period of ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes Pandora’s property.
To obtain warranty service for your Pandora Product, please contact your local authorized Pandora retailer. You may locate the nearest authorized Pandora retailer at
Alternatively, you may contact Pandora’s customer service. Pandora’s customer service may be reached by:
This Limited Warranty applies only to Products manufactured by Pandora and purchased through authorized distribution channels. Pandora cannot vouch for the authenticity of products purchased through unauthorized channels nor the quality control procedures of the retailers in those channels.
This Limited Warranty does not apply to damage to Products caused by accident, abuse, misuse, misapplication, or use of non-Pandora products together with Pandora Products. Using non-Pandora charms can damage Pandora bracelets. Stretching of Pandora chains and bracelets is not considered a defect in materials or workmanship. Do not expose Pandora Products to harsh chemicals or environments, as they can alter the appearance of the Product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the cleaning and care instructions for additional information on caring for and protecting your Pandora Product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your Pandora Product.
THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. PANDORA IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. NO PANDORA RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.
We offer a 30-day warranty for defects. Damaged products that are verified by our customer service department will be repaired or replaced.
The Warranty is void if: